Resume
Signe Rose Lalish-Menagh
Skills
-Salesforce
-HTML
-MS Power Point
-Internet Research
-MS Word
-MS Outlook
-MS Excel
-MS Publisher
Philadelphia, PA
2009 - 2010
Philadelphia, PA
2007 - 2009
Hiroshima, Japan 2003 - 2007
Employment
Help Desk & User Support Assistant
The Pew Charitable Trusts/The Cultural Data Project
- Handled customers with the help of telephone & email
- Personally reviewed each financial profile Users filled out to ensure its accuracy
- Delivered outstanding customer service to new and existing Users and Clients
- Maintained the records of customer communications using multiple tracking systems simultaneously, including Salesforce
- Communicated with managers to discuss possible improvements to customer service
Marketing & Communications Specialist
Americorps VISTA/Consumer Credit Counseling Service of Delaware Valley
- Administrator for a database called Salesforce used to track contacts, grants, funders and workshops
- Website content manager for agency’s central website
- Managed and maintained a web based program that helps people gain financial literacy
- Implemented a plan to upgrade the program website to newer technology
- Developed strategies for fundraising through grant writing
JET (Japan Exchange and Teaching) Programme
Assistant Language Teacher
- Organized and distributed 15 years worth of lesson plans statewide.
- Generated after school “pickle ball” club for elementary school students.
- Planned and executed a large scale school library interior design project with 4 students.
The Pruneyard Cinemas
Assistant Manager
- Managed a rotating schedule of 12 employees.
- Instituted a “Diaper Days” program for mothers and babies, generating a 10% increase in monthly profit.
- Worked with local film festival “Cinequest” to manage a variety of projects.
Cupertino, CA
2001 - 2003
Pullman, WA
1997 - 2001
Washington State University
Resident Advisor
- Mediated disputes between residents in my building.
- Created informative, community building activities for my residents.
- Counseled students who were feeling homesick, worried about grades or just needed to talk.
Education
Washington State University
Pullman, WA
2001
Bachelor of Arts in Sociology (GPA 3.4 on a 4.0 Scale)
Graduated with Honors, Specialized in Sociology of the Family.
Volunteer Activities
Philadelphia Swing Dance Society
Philadelphia, PA
2007 - Present
Shimane, Japan 2004 - 2006
Facebook Group Administrator / Volunteer Worker
- Created and maintain Facebook group that includes regular emails about upcoming events, posting photos and videos, and encouraging discussion on the boards.
- Contribute to the success of each event through my stellar customer service skills.
JAGS (JET Arts Group Shimane)
Event Fundraiser
- Raised $4,000 to put on an art show through various events including an American style potluck, a swing dance, a cooking class and a masquerade ball.
Washington State University Film Committee
Committee Chairman
Pullman, WA
1999 - 2001
- Showed second run films to the student body while gaining experience with managing and advertising.
Copyright 2008 Signe Rose Lalish-Menagh. All Rights Reserved.
